How we collect, use, and protect your personal information
At TSG, we are committed to protecting your personal and health information. This privacy statement outlines what information we collect, how we use it, how it is stored, and your rights regarding your personal data.
This privacy statement complies with our legal obligations under the Privacy Act 2020, the Information Privacy Principles under that Act, and where health information is involved, the Health Information Privacy Code 2020.
We collect personal and medical information directly from you whenever possible — via phone, email, online forms, or during your appointment. This includes:
We may also collect information from third parties such as your GP, other healthcare providers, laboratories, or treatment funders — with your consent.
We collect and use your information to confirm your identity, provide clinical treatment and care, refer you to specialists or for tests, communicate with your GP (unless you request otherwise), manage billing and administration, and meet legal and reporting obligations. Your information is used only for your care or where required or permitted by law.
By receiving care from TSG, you consent to the collection, use, and sharing of your personal information as outlined here. You may choose not to share some information, but this could affect the care we're able to provide.
We store information securely in both paper and electronic formats at: The Surgical Group, PO Box 21306, Christchurch 8140. Our staff are trained to handle personal information safely. Access is limited and monitored. Health records are retained for at least 10 years as required by law. All digital data is stored securely in New Zealand.
You have the right to request access to, or correction of, the personal information we hold about you. Please email [email protected] and include your full name, date of birth, and the information you're requesting. We will respond within 20 working days.
If you believe your privacy has been breached, please contact our Privacy Officer: [email protected], TSG, PO Box 21306, Christchurch 8140. We aim to respond within 30 days. If you're not satisfied, you can contact the Privacy Commissioner: Phone 0800 803 909, Email [email protected], Website www.privacy.org.nz.
TSG contributes to and accesses patient information through HealthOne — a secure South Island health record system. Only healthcare providers involved in your care can access this information. You can opt out at any time: Phone 0508 837 872, Email [email protected], Website www.healthone.org.nz.
The Surgical Group